Our Transparent Policies
We want to make sure every visit to Heart to Hands Craft Shop LLC is an event to remember. That’s why we’ve developed a clear store policy outlining everything you need to know about how we operate. Please read on to find out how we provide the best customer experience for our loyal shoppers. If you have any more questions, get in touch and we’ll be happy to help.
Orders are shipped Monday-Friday 9am-5pm CST. Please keep in mind that if you place an order after 12pm, your order may not go out until the next day. Orders over $35 and delivered to the US will receive free standard shipping. To receive your shipment sooner, select a faster shipping option at checkout. Free shipping does not apply to International orders, Priority, nor Express shipping options.
It is the privilege of Heart to Hands Craft Shop to offer a 14-day money-back guarantee.
Product must be returned in its original jar, bottle, or package; this includes products that have been used. Any unused portion must be returned in its original jar, bottle, or package. Buyer is responsible for return shipping costs.
What items are returnable?
Physical products purchased in the last 14 days.
For digital programs, please send an email request to HTHCRAFTS@GMAIL.COM
What items are non-refundable?
Items marked as final sale
Perishable Items (Such as Food or Flowers)
Intimate Items (for health/hygiene reasons)
Free gifts or promotional items with retail value
Items purchased with rewards points
Fees charged for Services (Such as custom orders)